Shipping Policy

Last Updated: October 10, 2026

At CozzyStride, we want to make your shopping experience simple, comfortable, and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are processed after payment has been successfully received and verified.

Our estimated order processing time is 1–3 business days. Business days exclude weekends and public holidays.

Please note that processing times may be longer during holidays, promotional events, or periods of high order volume.

You will receive an order confirmation after placing your order. Once your order has shipped, you may receive a shipping confirmation with tracking information when available.

2. Shipping Times

Estimated delivery times begin after an order has been processed and shipped.

• Standard Shipping: Estimated 5–10 business days.
• International Shipping: Estimated 7–15 business days, where available.

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, customs procedures, and other circumstances beyond our control.

Please confirm that these timeframes match your actual shipping arrangements before publishing this policy.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the delivery address, selected shipping method, order size, and any applicable promotions.

If free shipping is offered, the eligibility requirements will be displayed on our website or at checkout.

4. Order Tracking

When tracking is available, we will provide tracking information by email after your order has shipped.

Please allow some time for the shipping carrier to update tracking information after the package is dispatched.

If your tracking information has not updated for an extended period or you need assistance locating your order, please contact us at contact@cozystride.us.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Additional charges may apply for address corrections or reshipping where permitted by law.

6. Delayed or Lost Packages

Although we work to ensure that orders are shipped promptly, delivery delays may occasionally occur.

CozzyStride is not responsible for delays caused by shipping carriers, severe weather, natural disasters, customs inspections, public holidays, or other circumstances beyond our reasonable control.

If your package appears to be lost or has not arrived within the estimated delivery window, please contact us. We will work with you and, where appropriate, the shipping carrier to investigate the issue.

Nothing in this policy limits any rights or remedies available to you under applicable law.

7. Incorrect or Damaged Orders

Please inspect your order after delivery.

If you receive an incorrect, damaged, or defective product, contact us at contact@cozystride.us with your order number and a description of the issue. Photographs may help us assess the situation.

We will review your request and provide instructions regarding an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

8. International Shipping and Customs

International shipping may be available for selected destinations.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by law, customers may be responsible for these charges.

Customs clearance may also affect delivery times. Customers are responsible for complying with applicable import requirements in their destination country.

9. Multiple Shipments

Depending on product availability and fulfillment arrangements, items from a single order may occasionally arrive in separate packages.

If your order is shipped in multiple packages, tracking information may be provided separately when available.

10. Delivery Confirmation

Once a shipping carrier marks a package as delivered, please check your delivery location, mailbox, reception area, household members, or neighbors if you cannot locate it.

If you still cannot find your package, contact us so we can help you determine the appropriate next steps.

Any investigation or resolution will be handled in accordance with the carrier's procedures and applicable law.

11. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or legal obligations.

Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have questions about shipping, order tracking, or delivery, please contact us using the information below.

Store Name: CozzyStride

Email: contact@cozystride.us

Phone: +1 (612) 872-2415

Business Address: 226 Ridgewood Ave, Minneapolis, MN 55403, United States

Website: https://thecozystride.shop

Thank you for shopping with CozzyStride. We appreciate your trust in our store and look forward to delivering a comfortable shopping experience.